Returns Policy

Effective Date: 08.11.2024

At realtors.city, we strive to provide a high-quality service experience for both realtors professionals and clients. This Returns Policy outlines the terms under which refunds may be granted for our advertising and listing services. By purchasing any service from realtors.city, you agree to this Returns Policy.

1. Services Covered by This Policy

This policy applies to all paid services offered by realtors.city, including but not limited to:

Realtors and realtors firm profile listings
Featured ads or premium placements
Subscription-based services
Banner advertisements

2. Eligibility for Returns and Refunds

Refund eligibility depends on the type of service purchased and the circumstances under which the refund is requested:

Profile Listings and Featured Ads: Refunds for profile listings, featured ads, or premium placements are only available if you cancel within 14 days of purchase and if the service has not been fully used (e.g., the ad or listing has not been live on the site for more than 14 days).
Subscription Services: Subscriptions may be canceled at any time. Refunds for subscriptions are only available within 14 days of the initial purchase date. After this period, refunds will not be granted for any unused portion of a subscription.
Banner Advertisements: Refunds for banner advertisements are only available if the ad has not yet been displayed on the website. Once the ad is live, no refunds will be issued.

3. How to Request a Refund

To request a refund, please follow these steps:

Contact Us: Send an email to our support team at [Support Email info@realtors.city] within 14 days of your purchase. Include your order number, the service purchased, and the reason for the refund request.

Review Process: Our team will review your request and may contact you for additional information or clarification.

Refund Approval: If your refund request meets our eligibility criteria, we will process the refund to your original payment method within 7-10 business days. You will receive an email notification once the refund has been processed.

4. Non-Refundable Services

The following services are non-refundable:

Any service that has been fully performed or delivered, including ads that have already been displayed or listings that have been live beyond the 14-day period.
Customized services or promotional packages tailored to individual requirements.
Any fees paid for professional services, such as SEO optimization, content creation, or legal consultancy.

5. Changes to the Returns Policy

realtors.city reserves the right to modify or update this Returns Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” It is your responsibility to review this policy periodically to stay informed about any changes.

6. Exceptions

Refunds may be granted outside the standard policy in exceptional circumstances, such as technical errors or duplicate charges. These exceptions are handled on a case-by-case basis at the sole discretion of realtors.city.

7. Contact Information

If you have any questions or concerns about this Returns Policy or wish to request a refund, please contact us at:

Email: info@realtors.city

By purchasing services from realtors.city, you acknowledge that you have read, understood, and agree to this Returns Policy.